We have a 14-day return policy, which means you have 14 days after receiving your item to request a return (EU).
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you the instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at email@example.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns of items that were on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Returns and return shipping
The buyer is responsible for covering all shipping expenses and customs fees related to the return. The returned parcel must be equipped with CN23 (or other applicable customs declaration) that indicates the content of the parcel is being returned. Otherwise, there might be substantial import costs related to customs procedures.
Customers with a delivery address within the EU (European Union) have 14 calendar days after delivery to start a return request, regardless of the return request deadline stated in the listing description. For customers outside of the EU, the applicable deadline for starting a return request can be found in the individual listing description.